• Robyn
• On October 12, 2012
• http://robynsamuda.com

A few months ago I discovered a new local shipping company, ShipMe, that offers package delivery from the US via a Florida mailing address they assign to you upon signing up. I use the word innovator to describe them because in my opinion I think they have done a great job at simplifying the online ordering and shipping process in a fairly unique manner that the average Jamaican consumer can relate to and enjoy.

ShipMe is a service created by Exec Direct Aviation, an air freight and cargo service provider that seems to have a good handle on the air freight business. They’ve made a good move at diversifying their service offering with their ShipMe product, which will basically leverage their already established air freight arm of business.

Simplicity of the User Interface

Upon discovering their attractive website, within 5 minutes I was able to create a free account and begin using my automatically assigned Florida mailing address. I purchased a small item on Amazon to test if they were legit since the standard in the industry is usually to go to the shipping provider’s office to pay a membership fee and fill out a physical form. The package I ordered was sent to my new mailing address and to my surprise I received automatic email alerts stating when they received the package in Miami, an alert when it left their warehouse and a final alert for pick-up in Kingston 4 days later.

Hats off to new a company that gets the job done right. If they continue on their current path they will become the best in the island while setting a new standard in service delivery and ease of use.

My Recommendations to ShipMe:

• Integrate SSL Encryption on the website for customer sign-up pages and account pages. You need to guarantee data security for customers.
• Offer islandwide delivery of items when shipped
• Invoices should be payable online through the account pages

Some of their existing features:

• Free US address
• Package tracking
• Shop-4-Me features for users without a credit or international debit card
• Shipping cost calculator
• Mail forwarding
• Email and text notifications

Competitors

Now I know you may say that other companies such as MailPac have these features and more. Well that is true, but I see ShipMe as a company with potential and the main objective in this business is to get me my package on time, intact while keeping  me informed. MailPac as an established company oftentimes does not get that basic function right based on what I see others go through with them and other providers.

I’ve always had items being shipped from the US but as established as a company like Mail Pac is, I just could not get myself to signup for their service and not to mention the poor service I have received from other companies, who on some occasions have to be hunted to extract credible updates from them. MailPac’s website first of all redirects me to a 3rd party website in spanish when I tried to register, which I just don’t like or trust, the online form itself is just a bit too cumbersome for me and the information just did not flow. Something as seemingly simple as that turn off people like me.

Conclusion

Give ShipMe a try if want a basic hassle-free service where your package gets delivered on-time. Let us know the result.